Shipping policy

Shipping Policy

Last updated: June 1, 2026

1. Order Processing

Orders are processed within 1-2 business days after payment confirmation. Business days are Monday to Friday, excluding public holidays.

Orders placed on Friday after 2:00 PM GMT will be processed on the following Monday.

2. Shipping Times

Standard shipping typically takes 5-12 business days for delivery.

Please note:
- Shipping times are estimates provided by our carriers and are not guaranteed
- Delivery may take longer during peak seasons (e.g. Christmas, Black Friday)
- We are not responsible for delays caused by customs clearance, weather conditions, or carrier disruptions
- Tracking information may take 24-48 hours to update after shipment

3. Shipping Destinations

We currently ship to addresses across Europe.

We do NOT ship to:
- Parcel lockers or pickup points
- PO Box addresses
- Military addresses (APO, FPO, DPO)
- Any address where age verification cannot be completed upon delivery

If you are unsure whether we ship to your location, please contact us before placing your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on:
- Your delivery address
- The weight and dimensions of your order
- The shipping method selected

5. Customs and Import Duties

All prices displayed on our website include applicable VAT. Import duties, customs inspections, detention, fines, or other charges arising from local tobacco and e-cigarette regulations shall be borne solely by the buyer. We do not guarantee clearance by local customs authorities for all orders.

6. Payment Methods

We accept the following payment methods:
- Cash on Delivery (COD)
- Online payment methods available at checkout

For Cash on Delivery orders, payment is made in cash to the carrier upon delivery. Please ensure you have the exact amount ready, as carriers may not provide change.

7. Tracking Information

Once your order has been shipped, tracking information will be available. You can request your tracking number by contacting us.

8. Age Verification Upon Delivery

All orders require age verification upon delivery.

Our carrier will:
- Check the recipient's government-issued ID before releasing the package
- Confirm that the recipient is 18 years of age or older
- Only release the package to a person who meets the age requirement

Acceptable forms of identification include:
- Passport
- Driver's license
- National ID card

If no one aged 18 or older is available to receive the package and provide valid ID, the delivery will be refused and the package will be returned to us.

We do not offer delivery options that bypass age verification (e.g. leaving packages at doorsteps or with neighbours).

9. Failed Deliveries and Returns

If a delivery attempt fails due to:
- No one aged 18 or older available to sign and verify age
- Incorrect or incomplete address provided by the customer
- Recipient refusing to provide valid ID
- Recipient failing to collect the package from the carrier's depot within the holding period

The package will be returned to us.

For returned packages:
- Refund will be issued minus original shipping costs
- A restocking fee of €5 may apply
- Additional shipping costs will apply if you wish to have the order resent

10. Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.

If you realise you have provided an incorrect address after placing your order, please contact us immediately. We will do our best to update the address before the order is shipped. Once the order has been shipped, we cannot change the delivery address.

11. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date.

Please provide:
- Your order number
- Photos of the damaged package and contents (if damaged)
- Any relevant information about the delivery

We will investigate the issue with the carrier and arrange a replacement or refund as appropriate. This compensation clause does not cover packages detained or confiscated by local customs authorities.

12. Split Shipments

If your order contains multiple items, we may ship them in separate packages. This may happen if:
- Items are held in different locations
- One item is out of stock temporarily
- Package weight or size limits are exceeded

You will receive separate tracking information for each shipment. You will not be charged additional shipping fees for split shipments.

13. Contact Us

If you have any questions about this Shipping Policy or need assistance with an order, please contact us:

Email: botesheng@outlook.com

Please include your order number in any communication about an existing order.

WARNING: This product contains nicotine, which is a highly addictive substance. For use by adults aged 18+ only. Keep out of reach of children and pets.